At The Mane Xscape, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you book an appointment, join a consultation, purchase a service, or interact with our website and SMS communications.

By using our website or submitting your information, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

Full name, phone number, and email address

Billing address and payment details (for deposits or service payments)

Service preferences and appointment history

Responses to consultation questions (e.g., allergies, hair concerns)

b. Technical Information

IP address, browser type, and device information

Website analytics data collected through cookies and tracking tools

c. Communication Data

SMS and email interactions, including appointment confirmations, reminders, and promotional updates

2. How We Use Your Information

We use your personal data to:

Process bookings, deposits, and service payments

Send appointment confirmations, reminders, and service updates

Provide customer support and respond to inquiries

Improve our services and personalize your salon experience

Send marketing or promotional messages (only if you have opted in)

Your information helps us deliver a seamless, customized experience—both online and in-salon.

3. SMS and Email Communication Consent

By entering your phone number or email address during booking, you consent to receive transactional and promotional messages from The Mane Xscape.

These may include:

Appointment reminders and confirmations

Rescheduling or cancellation notices

Exclusive offers or service updates

You may opt out anytime by replying “STOP” to SMS messages or clicking the unsubscribe link in emails. Standard carrier rates may apply.

4. How We Protect Your Information

We use industry-standard security measures to protect your personal information, including:

Encrypted payment processing via secure third-party gateways

Restricted staff access to sensitive information

Regular system updates and SSL-secured web hosting

While we take every precaution, no digital system is 100% secure. However, we are committed to maintaining your trust and safeguarding your data to the highest standards.

5. Information Sharing

We do not sell, rent, or trade your personal data to third parties.

We may share limited information only with trusted partners that help us operate efficiently, including:

Payment processors (for secure deposits and transactions)

SMS/Email service providers (for appointment notifications)

Booking and scheduling platforms such as Setmore or ClientMe.ai

All third-party partners are contractually obligated to protect your privacy.

6. Cookies and Analytics

Our website may use cookies and analytics tools to track site traffic and improve user experience. Cookies do not collect personal data unless you voluntarily provide it.

You can disable cookies through your browser settings, but some site features may not function properly as a result.

7. Data Retention

We retain client records—including service history and contact details—for as long as necessary to maintain accurate client relationships, comply with legal obligations, or resolve disputes.

8. Your Rights

You have the right to:

Request access to your personal data

Request correction or deletion of inaccurate information

Withdraw consent for marketing messages at any time

To exercise these rights, please contact us directly using the information below.

9. Children’s Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The latest version will always be available on our website or booking funnel.

11. Contact Us

For questions, concerns, or privacy-related requests, please contact:

📧 [email protected]
📞 (443) 420-2805
📍 112 W 25th St, Baltimore, MD 21215